Refund, Subscription & Shipping Policy
Last updated: June 11, 2026
This policy explains billing, refunds, subscription renewal and cancellation, and shipping for Astra Lunaria. It forms part of our Terms of Service.
1. Digital subscriptions & premium plans
Billing and renewal
Premium plans are billed in advance through our payment processor. Unless stated otherwise at checkout, subscriptions renew automatically at the end of each billing period at the then-current price until cancelled.
Cancellation
You can cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then. We do not provide prorated refunds for partial periods unless required by law.
Refunds
Except where required by applicable law or expressly stated here, payments for digital services are non-refundable once the billing period has started. If you believe you were charged in error, contact us and we will review your case.
2. Physical prints (made-to-order)
How prints are made
Chart prints are custom, made-to-order products produced by our print partner specifically from your personalized chart. Production begins after your order is confirmed.
Cancellations and changes
Because prints are personalized and made to order, orders generally cannot be changed or cancelled once production has begun. Contact us as soon as possible after ordering and we will help if production has not yet started.
Damaged, defective, or incorrect items
If your print arrives damaged, defective, or not as ordered, contact us within 14 days of delivery with a photo and your order number. We will arrange a replacement or refund for the affected item at no cost to you.
3. EU/UK right of withdrawal
If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a purchase. Two important exceptions apply:
- Personalized goods. Custom, made-to-order chart prints are produced to your specifications and are therefore exempt from the 14-day right of withdrawal once production has begun.
- Digital content. By starting to use digital content or a premium plan immediately, you ask us to begin performance during the withdrawal period and acknowledge that you lose the right of withdrawal once performance has begun.
These exceptions do not affect your statutory rights in respect of faulty goods or services.
4. Shipping
- Processing & production. Prints are produced on demand; estimated production and delivery times are shown at checkout and may vary by destination.
- Destinations & costs. Available shipping destinations and any shipping costs are calculated and displayed at checkout before you pay.
- Customs & duties. International orders may be subject to import duties or taxes set by the destination country, which are your responsibility.
- Delays & lost parcels. Delivery estimates are not guaranteed. If a parcel appears lost or significantly delayed, contact us and we will work with the carrier and print partner to resolve it.
5. How to contact us
For any refund, cancellation, or shipping question, email [SUPPORT EMAIL ADDRESS] with your order number. We aim to respond promptly.